COVID-19 Update. Changes to our underpinning services and safety measures
Last Updated: 02 April 2020
The COVID-19 impact upon businesses and families in Australia continues to change rapidly. On this post, you’ll find the latest information on our response to the COVID-19 situation. We’ll continually update this page with new information , as the situation evolves and as we adapt our response to keep our customers and our staff safe.
Our response to Covid-19 and changes to our underpinning services
Changes to our Services
Currently all our services are still operational. This includes:
Complimentary Home Checkup service
Engineering Assessments
Underpinning Services
We are continuing to monitor this situation closely. Given the situation is evolving rapidly, the availability of services may change at short notice.
Changes to our safety measures
The health and safety of our staff, clients and community is of the utmost importance to us.
Can we visit your home?
We can visit your home for an assessment or to carry out underpinning services as long as there is no-one in your household that is in self-quarantine due to one of the following:
They have COVID-19
They have been in close contact with a confirmed case of COVID-19
They arrived in Australia after midnight on 15 March 2020
How will we maintain safe practices whilst on your premises?
During the course of our work and whilst we are on your premises, we will do everything we can to uphold the strictest hygiene with our small team and take all the necessary measures, as outlined on the Department of Health website.
Good hygiene - we promote good hand and cough/sneeze hygiene and provide hand sanitisers for all staff and workers
Social distancing - we won’t be shaking your hand and generally do not require any physical contact with you or anyone in our household, nor with any surface or objects in your home
Do we need to enter your house?
The only time a member of our team will need to enter your house is when they need to take levels. This happens during:
A home Underpinning Assessment, where preliminary levels are taken.
An Engineering Report, where we take more detailed levels to understand the performance of the slab.
During the Lift Stage of an Underpinning job, so that we can lift the slab to the correct height and validate the result.
Taking levels involves placing a Surveyors Level in various areas in and around the home to record any differences of heights in the slab. The rest of the time we are on site, we will be accessing external parts of your home, so there will be little-to-no disruption or contact with family members.
Do you have other questions?
If you have any questions or concerns, please contact Nicole on 0451 824 961 or Jason on 0418 843 332.
For our small business to continue, the health of our team is imperative, so we really appreciate your understanding during this time.