When serious cracks and movement began appearing in their home, these Bray Park homeowners turned to Foundation Solutions. With a thorough engineering assessment and expert underpinning, we delivered a 110mm lift — restoring not just their home’s structure, but their confidence too.
Location
Bray Park, Queensland
Year
2025
Situation
After noticing significant cracks and gaps appearing throughout their home, the owners of a single-storey, concrete slab-on-ground brick veneer house in Bray Park reached out to Foundation Solutions through our website enquiry form. A site visit confirmed what they feared: their home was suffering from major foundation movement. Our team explained the underpinning process and the importance of an independent engineering assessment — a step the resin provider they had previously consulted had bypassed.
The partnered engineer’s inspection revealed extensive signs of structural distress. These included vertical and horizontal stepped cracks in the brick veneer, cracks in internal gyprock and ceiling cladding, and gaps over 10mm wide around window frames and isolation joints. The engineering report clearly outlined the need for underpinning to stabilise the home and prevent further damage.
Solution
The engineering assessment showed that the foundation movement exceeded the thresholds outlined in Table 4.1 of AS2870-2011, with a differential movement of -142mm. To address this, Foundation Solutions installed 24 external underpins around the affected perimeter of the home, reaching depths of approximately 5.5 metres to ensure stable founding conditions.
Our team worked systematically to complete the underpinning with minimal disruption to the homeowners. Clear communication, careful site management, and attention to detail were all key to delivering a solution that not only stabilised the structure but also reinstated the homeowner’s confidence in their property.
Outcome
The final levels achieved were outstanding, with a remarkable 110mm lift that restored the home to within serviceable tolerances. The homeowners were thrilled with both the technical outcome and the experience working with our crew.
“We are so stoked with the results. Both the boys gave 100% every day, and I couldn’t believe how clean and tidy they kept the work area. I would 100% recommend them to any friends or family that might need work in the future.”
This project is a perfect example of the difference expert underpinning and an honest, engineered approach can make.
Contact us today to know more.
As your trusted partner for house underpinning in South East QLD and Northern NSW, Foundation Solutions is committed to transparency, expertise, and tailored solutions.
After purchasing a home in Flinders View, a homeowner discovered severe structural issues that had been poorly addressed by previous resin injection works. Foundation Solutions was engaged to deliver a true structural solution, stabilising the property with expert underpinning and restoring long-term peace of mind.
Location
Flinders View, Queensland
Year
2025
Situation
A recent property buyer in Flinders View reached out to Foundation Solutions after uncovering serious structural defects in their new home — issues that were not disclosed during the sale process. The single-storey, split-level, concrete slab-on-ground, brick veneer, metal-roofed dwelling had previously undergone polyurethane resin injection works, but the treatment had failed, leaving the home with continued movement and no long-term stability.
An engineering inspection revealed a maximum differential slab height of 89mm, far exceeding the tolerances set under AS2870 standards. Typical signs included stepped cracking along the left-hand side of the dwelling. For the new owner, who had relocated from Victoria — where greater disclosure around such issues is mandatory — the discovery was devastating and financially challenging.
Solution
To properly stabilise the property, Foundation Solutions recommended and completed structural underpinning works along the affected side of the home. A total of 16 screw pile underpins were installed to depths of approximately 4.8 metres, ensuring that the foundation reached stable strata capable of supporting the home in the long term.
Our approach prioritised transparency, engineering validation, and quality workmanship — correcting the failures of the previous resin injection attempt and providing the homeowner with the structural assurances they deserved.
Outcome
With the underpinning completed, the left-hand side of the dwelling was successfully stabilised, preventing further movement and protecting the property’s value.
This case highlights the critical importance of engaging qualified professionals and the risks associated with quick-fix solutions like resin injection when no independent engineering assessment is involved. It also underscores the need for greater transparency in property transactions, particularly around previous foundation repairs.
"Foundation matters can be a $6,000 cost or, in this case, an $80,000 cost because the prior works did not work, and the problem has worsened. I hear these stories from consumers all the time, and I feel it’s important there is transparency around these issues, and to inform consumers when they are looking to purchase a property, what questions to ask.”
Contact us today to know more.
As your trusted partner for house underpinning in Brisbane, Foundation Solutions is committed to transparency, expertise, and tailored solutions.
When a real estate property manager noticed signs of structural movement at a tenanted investment property in Flinders View, Foundation Solutions was called in. Following a thorough assessment and professional underpinning, we delivered a 35–40mm lift, restoring the home’s stability and giving peace of mind to both tenants and owners.
Location
Flinders View, Queensland
Year
2025
Situation
A property manager contacted Foundation Solutions after concerns were raised about cracks appearing in a tenanted investment home in Flinders View. Following an initial Home Check Up with Nicole, our team arranged for an independent engineer’s assessment to formally investigate the structural issues.
The engineer’s report identified clear signs of movement in the single-storey, concrete slab-on-ground, brick veneer, tiled-roof dwelling. Findings included vertical and horizontal stepped cracks in the external brick veneer, cracks in internal gyprock walls and ceilings, detached and deformed cornices, and gaps over 10mm wide at isolation joints. Contributing factors such as mature trees within the zone of influence and a leaking downpipe causing excessive moisture were also noted.
Solution
Based on the engineering recommendations, underpinning was required to stabilise the rear of the dwelling. Our team installed 8 screw pile underpins to depths of approximately 5 metres, targeting the areas most affected by the movement. As always, our crew worked efficiently and carefully to minimise disruption to the tenants while maintaining a clean and safe worksite. By addressing both the foundation movement and contributing environmental factors, we ensured a long-term solution to the property’s stability concerns.
Outcome
The underpinning works achieved a successful lift of 35–40mm, bringing the rear rooms of the home back to level. Both the tenants and the investment owner were pleased with the outcome, knowing the underlying issues had been professionally resolved and the home’s structural integrity restored.
This project highlights the value of taking a thorough, engineered approach to foundation issues, especially when it comes to protecting investment properties and maintaining tenant satisfaction.
Contact us today to know more.
As your trusted partner for house underpinning in Brisbane, Foundation Solutions is committed to transparency, expertise, and tailored solutions.
Why Screw Piles Are the Superior Underpinning Method
When it comes to foundation repair and underpinning, homeowners are often faced with a confusing mix of options, methods, and advice. The stakes are high—foundation movement can compromise the structural integrity of your home, affect its value, and cause a host of ongoing issues if left unaddressed. While solutions like polyurethane resin injection materials and traditional concrete ored pier underpinning have their place, one method continues to stand out for its engineering precision, reliability, and long-term results: screw pile underpinning.
In this article, we’ll explore what makes screw piles a superior solution, how they work, and why they’re increasingly becoming the preferred choice for underpinning and structural rectification.
What Are Screw Piles?
Screw piles, also known as helical piles, are steel shafts with helical (spiral) blades welded onto them. These piles are mechanically drilled into the ground until they reach stable, load-bearing soil strata. Once in place, they provide a secure anchor point for lifting and supporting existing structures. A custom bracket is attached to the foundation footing, allowing the structure to be supported—and in many cases, gently re-levelled—with hydraulic jacks.
This method combines modern geotechnical engineering with real-time monitoring and controlled installation, making it a highly accurate and dependable foundation repair solution.
Why Do Foundations Fail and become compromised?
Before diving into the advantages of screw piles, it’s worth understanding the root causes of foundation problems. Foundations can shift or settle due to a range of environmental and structural factors:
Expansive clay soils that swell when wet and shrink when dry.
Tree roots that draw moisture from the soil, causing uneven drying and shrinkage.
Poor drainage, leading to water accumulation around footings.
Inadequate soil compaction during the original construction.
Plumbing leaks or broken stormwater systems that erode soil beneath the house.
Fill settlement – Significant depths of fill material across the site.
Any of these factors can lead to differential settlement—where one part of the house sinks or shifts more than another—resulting in visible cracks, uneven floors, sticking doors, and ongoing structural movement.
The Limitations of Other Methods
Polyurethane – Resin like Injection methods
Polyurethane resin like injection involves pumping expanding polyurethane foam into the ground beneath a structure. The material expands, filling voids and attempting to lift the structure. While this method can work in some applications (like minor void-filling or slab lifting), it comes with a few drawbacks:
Unpredictable results in reactive or unstable soils.
No structural connection to the footing—there’s no mechanical lock or bracing.
Temporary in nature—soils continue to shift, swell and shrink over time, which resin doesn’t solve for.
Difficult to control—precision lifting is hard to achieve.
Mass Concrete or Bored Pier Underpinning
Traditional concrete underpinning involves excavating beneath the footings and pouring mass concrete blocks or bored concrete piers to create a new bearing point. While reliable, this method is:
Labour-intensive and time-consuming.
Invasive—requires significant excavation and access.
Hard to adjust later—if further movement occurs, there’s no easy way to re-stabilize or adjust the footing.
Lacks precision—there’s no real-time feedback during installation, such as validation of load bearing capacity; end depth of that pier.
Bored Piers can settle if not encased in the same material throughout the home – no guarantee
The Advantages of Screw Piles
1. Engineered for Precision
Each screw pile installation is torque-monitored in real-time. This data provides engineers with exact confirmation that the pile has reached competent, load-bearing strata. Screw piles deliver measurable, certifiable results from the moment they’re installed.
2. Controlled Lifting and Level Correction
Because screw piles are installed with brackets directly connected to the foundation (Lift Rig Max), they provide a point of mechanical control. Hydraulic jacks are used to lift the structure incrementally and evenly, allowing precise re-leveling. This is particularly beneficial in homes suffering from differential settlement, where parts of the house have sunk more than others.
3. Minimal Disruption to Your Property
Screw pile installations require far less excavation than traditional underpinning. The machinery used is compact and suitable for tight access areas, making this method ideal for inner-city homes or properties with established landscaping. The result is a cleaner, faster, and more efficient process that minimizes mess and inconvenience for the homeowner.
4. Long-Term Durability
Screw piles are built from high-grade steel and include corrosion protection. When installed to appropriate depths, they bypass problem soils entirely, anchoring the foundation into stable, load-bearing layers. This provides a permanent fix, even in challenging soil environments.
5. Engineered and Certifiable
Every screw pile installation is designed and signed off by a structural engineer. This means the work is not only compliant with building codes and council requirements but also comes with documented assurance of safety and stability. This is especially important for resale value, insurance, and long-term peace of mind.
6. Adaptable to a Range of Site Conditions
Screw piles can be used in a wide variety of ground conditions, from reactive clays and sandy soils to sites with limited access. Their adaptability makes them a versatile solution for everything from residential underpinning to commercial foundation repair projects.
When Are Screw Piles the Best Choice?
Screw piles are especially effective in scenarios where:
The home is showing clear signs of subsidence (cracks, uneven floors, stuck doors).
Soil conditions are known to be reactive or unstable.
Long-term structural stability is a priority.
Council approval and engineering certification are required.
The homeowner wants a fix that’s both precise and permanent.
The assessment of the floor slope, the curvature across the footing system and the severity of the defect present all point to if a home needs to be underpinned or not.
In many cases, screw piles are also used preemptively—before visible damage occurs or reaches a substantial level—when signs of early movement are detected or during renovation works that place additional loads on existing foundations.
Final Thoughts
Foundation issues are never something to ignore, but they don’t have to be a nightmare either. With the right advice and a proven, engineered solution like screw pile underpinning, homeowners can restore stability to their home and eliminate the ongoing stress of structural movement. Unlike quick fixes or temporary patches, screw piles offer a measurable, certifiable, and long-term foundation repair solution.
If you’re seeing signs of foundation damage, the best next step is to get a professional site assessment and engineering review. From there, you’ll have a clear path forward—and the confidence that your home is supported by a solution designed to last for decades to come.
We are often asked if we use Resin injection (also known as Polyurethane injection) for Structural Foundation issues such as subsidence or movement within one’s homes, and in our opinion, it is a hard ‘no’ from us.
We’d like to offer our findings to explain why we came to that conclusion so consumers can make an informed decision for themselves when dealing with the visual signs such as cracks in exterior walls, cracks in gyprock in walls, and other areas that may require foundation investigation in a residential property. This document is intended to empower consumers to have all the facts at hand so you can make an informed decision about the best way forward for you, your home and your family.
Section 1
The lay of the land – the foundation repair industry:
In the vast Australian landscape, the soil beneath our homes is constantly shifting and changing, which can cause building foundations to fail if not maintained and or addressed correctly.
The reactivity of the soils beneath a property will play a part in how our homes behave over the life of the structure, including influences that typically contribute to the way the clays interact with the home over its life such as: fill settling differentially across the site, inadequate and poorly maintained site drainage, landscaping, weather events, such as El Nina, El Nino etc.
This in turn plays an important role in the extent of the damage observed and the method of underpinning best suited to support the conditions of the home and the site to arrest the damage either through stabilisation and or hydraulic lifting of your home. Soils are identified by Site Classification in accordance with ‘Australian Standards AS 2870/2011, Residential Slabs & Footings’.
Further, the National Construction Code of Australia (NCC) specifies that foundations and slabs for residential properties, being structural elements of a building, require that the assessment, design and certification of the design, specific to each site and structure, is carried out by a RPEQ Structural Engineer to assess, design and certify specific to each site / structure. This is where we navigate this for you!
Reactive clay soils are particularly troublesome, prone to expanding or contracting based on moisture levels. Excess moisture, including from nearby leaks (stormwater and/or sanitary), causes clay to swell, raising the slab/footings (called ‘HEAVE’). Conversely, less moisture, like from nearby trees (that take away the moisture in the soil), leads to soil shrinkage and bearing capacity thus settling the slab/footing (called ‘SUBSIDENCE’). Besides reactive soil, tress and leaks, there are also other issues that can affect the foundations of a building including: poorly compacted fill, under-designed footings, slope failure, nearby trees, broken or leaking plumbing pipes etc.
All of these issues can result in significant structural problems for a building’s foundations and slab. These are called ‘differential settlement’ movements which includes distortions (up, down or rotations) or deflections (change or deviation), and are far from desirable. Failure to address this can lead to significant structural issues.
The first indication that there is a foundation problem that the property owner might first see are generally cracks in exterior walls, cracks in gyprock in walls; separation around windows; gaps around doors, which thus becoming difficult to open and close.
Section 2
Resin Injection used for Structural Foundation Problems: Solution or Pitfall?
One method touted as a solution to such problems is resin or polyurethane injection ground engineering, often called ‘resin injection’ ‘resin grout injection’ ‘polyurethane injection’ ‘resin underpinning’, ‘underpinning’, ‘polyurethane underpinning’, ‘ground engineering’, ‘void filling’, ‘soil replacement’, ‘injection system’, ‘computer controlled grouting’. For the purpose of this article, we’ll use the global term ‘Resin Injection’.
Resin injection has since been widely used in Australia from around the ’90s as a ground strengthening exercise, particularly with reactive soils. However, we have observed that this method doesn’t always produce the desired results and has come into question in recent years, sparking debates over whether it’s a viable long-term solution or merely a temporary fix for larger underlying problems.
Resin injection can initially appear to alleviate the problem. It involves injecting resin or grout into the ground which fills up voids under the slab and expands, compressing the ground in an attempt to stabilise the soil and lift the ground underneath buildings and pavements that have shifted due to differential settlement (where one part of a structure’s foundation settles more, or faster, than the other). This method does not require excavation or the installation of additional structure elements (i.e. underpins to the footings or additional footings if required), making it a cheaper choice than traditional proven methods.
However, controversy surrounds this method, particularly among engineers. While resin injection has proven effective for mitigating liquefaction following earthquakes, its long-term reliability for homes with shallow foundations on reactive soils is uncertain.
And, a key here, for the public – resin injection to the soil is a soil treatment – it is not building works. Foundations are a structural element of a building, and works to the foundations including rectification works require building application and clients deserve the protection this offers them.
However, resin does not appear to require a building application. Despite organisations offering this method, it is not building works. Often organisations put on their materials and quotes that they have a builders licence, are part of Master Builders etc. However, that does not mean that the works are designed, engineered, or certified under the National Construction Code (NCC), nor have the building works protection of the QBCC Home Warranty Insurance. We have written a Consumer Education article on some questions to consider asking a resin provider when you are thinking of having foundation works done. It is crucial to understand your rights and what you are paying for before making any decision that you will be responsible for: Due Diligence Consumer Questions for a Resin Provider
Section 3
Why Resin Injection is called Ground Engineering
When it comes to raising, and re-levelling a footing / slab there are a few different options to explore. Structural engineers often recommend conventional underpinning, which involves excavating around the foundations at intervals installing the underpins. This is a structural solution to a structural problem, and both the problem and solution are identified and designed by a REPQ Structural Engineer, who is required to certify the resolution.
Resin injection is a different process however and it offered as a soil treatment that can be delivered fast with minimal disruption and it requires no excavation or heavy machinery. However, with advancements in traditional underpinning, particularly screw pile underpinning, the time differences and disruptions are closing rapidly.
Where resin injection is useful is with underpinning historical and heritage buildings (see below ‘The original intention of resin injection – a short history’) These old buildings are often built on significantly shallow founded bluestone footings, instead of our modern slabs on ground, and sometimes impossible to use traditional underpinning methods. In some cases, resin injection is the only method that can provide the stability needed to preserve these important unstable historical buildings. However, it’s not without its drawbacks. Ongoing maintenance and repeat applications are factored into budgets. Resin injection used in other applications may not always address underlying issues and could worsen problems if not executed correctly.
So unless you’re buying an old church and considering resin injection, it isn’t always the best solution for remediation and improving the foundation soil below footings and can sometimes make the problem worse. In some cases, it has made little to no difference in floor levels and movements of the house. It’s essential to address underlying causes before proceeding with any ground engineering works. Moreover, differential movements of footings can cause significant damage if not properly managed.
Also, unlike Foundation Solutions who ascertain where services to the property are (sewer, plumbing, etc), resin injectors may not. The holes drilled in and around the home by resin injectors may infringe, damage or fill areas that are undesirable like plumbing pipes. These may not be known or identified at the time of application, but at a later date. This infringement of services by drill holes or resin cause considerable additional and expensive problems for owners, as you can see from the picture below where resin had been used for foundation repairs.
Section 4
Why we reject resin injection to repair foundation structural problems
Resin injection can at first appear a quick, cheap and easy way to fix the problem. However, we quickly identified 10 top reasons that there are, in our view, numerous pitfalls with this method.
From our experience in the industry, we have noted and identified the following problems from the use of resin injection to repair foundation issues: –
1. We have received numerous enquiries as a result from customers seeking alternative foundation works due to a failed resin injection; one main reason, is where their home has received little to no lift when that was the purpose of the works and what the customer thought they were paying for;
2. A RPEQ registered engineer has not conducted the site review and provided a comprehensive report to assess the foundations issues that warrant this approach;
3. Lack of detail in identifying the root cause/s, how extensive is the problem;
4. Lack of detail in addressing how to secure the structure below the ZOI (zone of influence – the soil that sinks and swells with season variance);
5. Lack of consistent building code compliance where works are carried out without registering the works with the QBCC to oversee licensing and regulation; dispute resolution; building codes and standards, home warranty insurance, compliance and enforcement and consumer protection to ensure safety, quality and reliability of works;
6. Lack of transparency in the cost to the client – we have observed where the final cost to the consumer has not been able to be accurately predicted (as it is the least quantifiable method) and blows out beyond initial estimates;
7. Lack of control in where the resin is injected – we have observed many sites where resin was found in service pipes, severely interfering with the functionality of the property; and with waffle pods that material fills up voids with the pod arrangement wasting material and your hard earned money;
8. The lack of accountability for works performed where we have observed that when a failure is identified they discovered there was no guarantee on the works performed (as only the product was guaranteed, that did not shrink, and the warranty was on the product only) and the additional cost to continue repair works had to be covered by the consumer – in effect paying twice to solve the problem;
9. Lack of transparency in the cost to the client – we have observed where the reporting to the client involves paying additional costs if they want the full report or if engineers are required that is at an additional cost;
10. The controversy surrounding this issue amongst Structural Engineers.
Because these pitfalls were too many in our observation, and we had heard far too many sad and heart breaking stories about resin failing and/or causing other problems, and not achieving the best result required for the home owner, we rejected the use of resin for subsidence issues in residential foundations with reactive clays.
As Foundation Solutions have the required skillset, licensing and qualifications to be able to be selected to use a superior method using Katana screw piles, we don’t use nor recommend that resin / polyurethane / grout be used for residential structural foundation repairs for reactive clay environments.
In our extensive experience, resin injection is not the permanent solution you need for peace of mind. It’s simple, if a foundation is compromised and it is determined by a qualified expert (a REPQ registered engineer) that it is a structural issue, it requires a structural solution. It is why we engage specialist experienced and independent RPEQ registered structural engineers who assess, plan and certify all underpinning work we undertake. We respect their findings and advice and they are bound by a strict code of ethics. All photos, contours, levels and reporting is given to the client without restriction for full transparency to the client.
It makes us truly sad for consumers when they find out their resin application has failed, the warranties they thought they could rely on had disappeared, or works were performed when not required. As mentioned previously the Building Standards have criteria where movement is normal and not a concern, and works are not required. A crack does not mean panic. If the correct levels are taken by an expert, the conditions assessed with an expert eye, and it is explained to consumers so they are aware of these and the building code requirements, then they can make an informed decision.
We have often had to rectify foundation remedy works that previously tried resin injection where these works failed completely or did not permanently fix the problem. We have observed clients in distress by the double handling, lost time and extra cost that these property owners incur because problems showed up later. Whilst it is a cheap option, you get what you pay for and you receive less. The distress and cost of rectification has often placed a burden on the buyer that has negatively impacted them both emotionally and financially, in our opinion, has been cruel to watch.
“I came across a lady, and she just recently purchased a property. It wasn’t disclosed to her that the property had some serious structural defects, and that it had resin injection underpinning done to it. Subsequent to that, they called us out, as the resin has not worked. The devastating thing for her was she comes from Victoria, where she said she believed there’s full disclosure around these issues, but it wasn’t the case for them in Queensland where a seller did not have to disclose issues or these types of works. We got a structural engineer out to have a look at it, and it needs structural underpinning at a cost of $80,000 which is a significant cost Had they known, they perhaps may have made a different decision, and it is now putting a severe financial bind as to what they do. And from what I know, in Queensland they don’t have any recourse about that. She was disturbed that the resin did not work and that they had no knowledge what had been done to their property prior to purchasing. Foundation matters can be a $6,000 cost or, in this case an $80,000 cost because the prior works did not work, and the problem has worsened. I hear these stories from consumers all the time, and I feel it’s important there is transparency around these issues, and to inform consumers when they are looking to purchase a property, what questions to ask.”
“It wasn’t disclosed to her that the property had some serious structural defects, and that it had resin injection underpinning done to it. Subsequent to that, they called us out, as the resin has not worked. ”
Section 5
Why we have rejected resin and have instead chosen Screw Pile Underpinning using Katana Foundation’s Codemark Screws
Firstly, we did not want these calls – that the resin had failed, appeared in plumbing, or that the problem has not been rectified and continued.
We wanted a product and solution that we could guarantee a structural fix for a structural issue. One that can be delivered fast with minimal disruption, would address the entire range of problems in what is really a complex issue. We also wanted to be able to stand proudly in the market with industry leading guarantees, as we intended to be in the industry for the long term.
With considerable research, accreditation, credible and recognisable partnerships we have developed the proven ‘Wunderpinning’ method using CodeMark certified Katana Screw Piles. CodeMark Certification is a third-party building product certification scheme, administered by the Australian Building Codes Board (ABCB), designed to provide confidence and certainty to consumers and regulatory authorities that building codes have been met, through the issue of Certificates of Conformity: https://katanafoundations.com.au/codemark
All of our works fall under QBCC legislation, are fully insured by QBCC and we follow all building code specifications, standards and best practices. This provides our clients with peace of mind and industry-leading guarantees that exceed the standards. We are proud to be on the ‘Subsidence Panel’ of selected providers that QBCC will use when foundation problems arise and it falls under their insurance provisions.
We are also aware foundations and footings are structural issues according to the National Construction Code (NCC). This means the correct model for assessing the problems, the rectification design for the problems identified, and certifying the works meet the code requires a structural engineer. This starts with identifying: (1) what is the root cause/s’; (2) how extensive is the problem; (3) is the movement active; (4) how to secure the structure below the ZOI (zone of influence – the soil that sinks and swells with season variance); and any works that may be required are inspected, assessed, designed, and construction is certified by an independent structural engineer.
Only once you have received a RPEQ structural engineer’s report after their site visit and remedial work is determined as necessary should you proceed. Unfortunately, we have observed times when unnecessary work was undertaken because it did not have the scrutiny of a RPEQ structural engineer, who is bound ethically to building standards and a code of ethics, watching the process. The next step is a structural design for the foundation remedy from a RPEQ structural engineer. This is implemented by a registered builder that specialises in foundation require to meet the building codes. These works are insured through the QBCC, you receive that precious and valuable “Certification” by the RPEQ structural engineer of the building works and the require warranties under the law are all yours. This is your best investment.
“Unfortunately, we have observed times when unnecessary work was undertaken because it did not have the scrutiny of a RPEQ structural engineer, who is bound ethically to building standards and a code of ethics, watching the process.”
No-one wants to pay money to resolve foundation issues. We understand. However, if the problem is there, your property’s worth is affected. It is easily remedied though and will add value to your property. Repairs using traditional underpinning are identifiable, quantifiable and certified solutions to the problem. It is in fact a valuable ‘home improvement’ which will ensure your property is both sound and safe – and you don’t waste your money.
On a side note – we have never had a claim lodged against us with the QBCC where we have undertaken works that have failed. Our solution is individually crafted and specifically designed specific to you, and one of the biggest investments of your life.
Section 6:
The original intention of resin injection – a short history:
In civil engineering, ‘grouting’ is the process of injecting pumpable materials (resin or the like) into a soil or rock formation to change its physical characteristics. This technique has been used since 1800, when it was first used to repair a sluice in Dieppe, France. Since then, it has been used to fix dams and other structures. In 1950, the process of compaction grouting was introduced. This involved using a zero-slump grout made of cement, sand and water to compress any weak materials in a foundation.
The idea of using resin for ground strengthening was originally introduced by a Scandinavian company to help address ground movement and subsidence. It is a homogenous mixture in two parts. When the resin is injected into the soil, it reacts, forming a rapidly expanding foam that seeps into any ground voids and fissures, filling gaps and lifting the structure, lifting settling issues without the need for digging.
After the Newcastle earthquakes in 1989 and the damage to the city’s iconic heritage building that dominated the landscape, Christ Church Cathedral, Newcastle City Council need to define a new standard for building works and repair of older buildings (which started years of argument among engineers and architects). Estimates and repair costs were substantial ranging between A$1.6 million and A$12.6 million, with an immediate priority to make the damaged structure safe for the public. After much argument, it was decided the primary aim of the structural design was to turn the building into a ductile building (a measure of how much a material can be deformed or elongated under stress before it fractures).
In the end, a combined system was chosen which used supporting timber frames and stainless steel combined with resin within the building, also in the roof space and inside the tower together with a ground anchor system to carry the load. The anchor system was used around the perimeter of the building, and consisted of stainless-steel end plates, intermediate plastic plates, and a fill of cementitious grout in a tubes of woven fabric, which controlled the grout being injected, with regular stations inserted into the brick. This process ensured the sock can be monitored. Remediation works continue on the Church, with constant appeals for funding.
Section 7
Is Resin Injection Really Underpinning?
In our opinion and experience, the term “underpinning” is often misused in the industry, frequently applied without involving a Structural Engineer as intended.
A research paper (funded by the resin industry) by the University of Newcastle stated that:
“foundation remediation techniques using polyurethane foams have only appeared in the last 25 years and a “deep lifting” process has been patented more recently (Canteri, 1998), which from a geotechnical perspective is at the border between underpinning and grouting”. Further, “When injecting the foam into a desiccated clay, it is observed that it can either propagate through existing cracks or it can create new fractures in the soil”.
It is of note that resin injection was not noted as ‘underpinning’.
Underpinning is the process of supporting or strengthening the foundation of an existing house. The foundation of a building according to the National Construction Code consist of the footings and slabs to existing buildings and extensions. The resin injection method, and the research paper, discuss how the foam does in fact bond with the soil, but it does not state nor claim, that it improves the foundations as defined by the code, let alone provide a permanent solution.
Underpinning of the footings of the property, particularly the method we employ, screw pile underpinning, allows a cost-effective reach to deeper depths securing the structure below the zone of influence, the soil layers that shrink and swell with seasonal influences. Other methods, including resin, do not secure at this level and are only a band aid solution.
Troy Williams, Technical Manager of BuildCert has advised:-
“The intent of the following is to provide clarity and a base level understanding of Queensland Legislation regarding underpinning work.
Queensland Legislation
In accordance with the Building Act 1975, underpinning (whether by vertical or lateral support), inclusive of incidental excavating or filling, is defined as ‘building work’.
To determine whether this type of ‘building work’ triggers a Development Approval for Building Work (Building Approval), refer Schedule 1 of the Building Regulation 2021.
Part 4(4)(2) of the Building Regulation 2021, in part, states the following, “The building work mentioned in schedule 1 must comply with the relevant provisions within the meaning of section 21(5) of the Act”, (e.g., Queensland Development Code, Building Code of Australia, Australian Standards).
Schedule 1(8)(1)(b) of the Building Regulation 2021, in part, states the following, “the building work— (ii) is for, or only affects, a minor structural component of the building.”
Definition of a minor structural component, in part, states the following, “(c) if the work is adding the structural component to the building—the addition does not pose a risk to the building’s general safety and structural integrity.”
So, what is underpinning work (whether by vertical or lateral support), and what are some typical forms of underpinning work?
In simple terms, underpinning could be identified as building work that involves an additional form of foundation/s installed beneath the ground of an existing building/structure to support and/or strengthen the building/structure.
Three main underpinning techniques/systems often performed in SEQ consist of, but not limited to,
a) Mass concrete underpinning,
b) Screw pile underpinning,
c) Grout/resin injection underpinning.
In conclusion, underpinning work is building work typically performed retrospectively to an existing building/structure to assist in reducing / eliminating the likelihood of further structural distress whilst renewing the ability of the existing building/structure to perform in a manner that does not further compromise the building’s general safety and structural integrity.
Therefore, this type of building work is widely considered building work that does pose a risk to the building’s general safety and structural integrity and consequently is considered assessable building work that requires a Development Approval for Building Work prior to the work being performed.
The Development Approval for Building Work process is a legislated process that ensures building work (underpinning work), conforms with relevant legislation, including but not limited to, the Building Code of Australia and Australian Standards.”
“Underpinning work is building work typically performed retrospectively to an existing building/structure to assist in reducing/eliminating the likelihood of further structural distress whilst renewing the ability of the existing building/structure to perform in a manner that does not further compromise the building’s general safety and structural integrity”
— Troy Williams, Technical Manager of BuildCert
The Australian National Construction Code specifies an engineer must be involved:
The National Construction Code of Australia sets out the standards for residential foundations where footings and slabs. They requirements sets out classifications of a site and the design of the footing systems for the slab, including size and placement of reinforcement, including shrinkage control and performance requirements. In civil engineering, it is important to know how the loading system and load path works in the structure. In any structure the load is applied on the slab which is transferred through beams and in turn these beams puts loads onto the column which are eventually transferred to the foundation. From here the loads ‘exit’ your structural system and transferred to the earth or soil beneath it. The foundation must rest on hard strata, and the assessment of the soil classification at the time is crucial. The design of the footings is based on a combination of several processes including:-
Soil Investigation: Before the structural design of a foundation is done, the soil is investigated to know the soil characteristics, soil bearing capacity (SBC), the different layers of soil beneath the proposed structure, all of which information helps the engineer determine the type of foundation suited to the structure. This assessment is done prior to construction, and it is of note that soil conditions can change over time. Soil conditions are assessed under the code when the property is originally built on. As soil conditions change if there are been influences on the soil over time (water, trees etc), it necessary for the Engineer to take this into consideration, and there may be a need to reclassify the soil. It is with this expertise, that an qualified and experienced structural engineer will design what rectification works are required for the current classification of the soil conditions.
Structural Analysis and Design: It is mandatory to perform a structural analysis of the proposed building, including various reactions, coefficient of friction of soil and concrete, shear forces, bending moment forces acting on the structural elements, in particular at the supports of a foundation design. A structural design process needs to be followed to design in response to the soil investigation report, and the structural analysis and requirements of the concrete footings needed to ensure the concrete structure is strong enough to support the forces being applied to it, to ensure the structure’s strength and safety.
Structural engineers can experiment with different sizes of the foundation, reinforcement arrangement and quantity required to find a result that makes a design more economical, without compromising the structure’s strength or safety. It is common to look at the governing result and determine why the structure is failing, then adjust some input (reinforcement, footing dimension) to improve the design.
You’ll note from the above, each step involves a Structural Engineer.
Section 8
We Are Here to Help – Ask Us:
In summary, before opting for resin injection, we recommend:-
1. Read our article on questions to ask both the company quoting you, and the engineer preparing the report (see the link in section 10 below);
2. Consult us to organise a a reputable RPEQ forensic structural engineer report. Each site presents unique challenges, and a thorough risk-vs-benefit analysis is necessary to determine the best course of action specific to that site and its structure.
The cost is not prohibitive for a proper RPEQ structural engineer’s report. It is a worthwhile investment for you and your home.
At Foundation Solutions we want to ensure your hard earned money works for you and your investment. It will also help you to clarify if you are being quoted by a slick cowboy in the industry.
Once the work is done, there’s no turning back, and guarantees can be meaningless, unless it is a warranty provided under the code. So, make an informed decision with expert guidance to avoid potential pitfalls.
Get in contact with us, to conduct a complimentary home checkup, need a second opinion on a foundation inspection or a Structural Engineers Report. We will organise everything for you and connect you with our Trusted Network.
Section 9
Obtain Another Opinion – Ask Us
There are a lot of questions to ask – we know. It can be a difficult and distressing process to navigate and understand. Especially when it involves one of most people’s biggest investment in life. Further, the small print and exclusions that can make the consumer liable or have shortfalls that do not protect them can be hard to detect.
Of course, we believe the best solution is to come to Foundation Solutions first. We are committed to providing solid education based on what the law states, what is needed to provide a correct and reliable solution and to back up our works with industry leading guarantees that do protect the consumer. The questions below above aim to give the consumer enough information to assess whether they can rely on the proposed solution.
We encourage consumer to consider Foundation Solutions for your project, particularly if the suggested approach involves using resin or concrete bored pier providers. We believe we have a superior product and solution and have a comprehensive understanding of where these other methods might fall short in delivering the desired results or guarantees.
If a consumer would like us to review the information they have received, we offer this as a complimentary service. We will highlight any areas of concern based on our experience and perspective. This offer is available to consumers who have not yet engaged another party for repair or rectification work and includes:
FREE REVIEW SERVICE: Engineer Reports and Quotes Resin Repair Reports and Quotes Concrete Bored Pier Reports and Quotes Underpinning Quotes
Please note that this is a complimentary service and does not constitute a contract between Foundation Solutions and the user.
SECTION 10
What does the law say?
In essence, the stability and reliability of your footings and slab (foundation) of your house and the guarantees and warranties for those works is determined by:-
1. Consumer laws and protections;
2. Soil classification;
3. The design of the foundation (depth and initial design) to suit those conditions; and
4. What has changed since the original design, and what is needed now;
These factors are all governed by legislation to protect consumers, including:-
A. Consumer Laws, Protections and Confusion in the Market
As part of consumer and fair trading laws, the ACCC regulates customer guarantees. Consumers have basic rights, known as consumer guarantees, and businesses must provide an automatic guarantee to consumers with any product they sell.
In addition, certain works on residential buildings, like foundation works, fall under the National Building Code, and in Queensland, application is required to be lodged with the Queensland Building & Construction Commission (QBCC) for these works. The QBCC advise that most residential building work (this includes foundation repairs) in Queensland valued at more than $3,300 (including materials, labour and GST) must have insurance cover under the Queensland Home Warranty Insurance Scheme to protect consumers. This specifically includes works that affect the structural integrity of the building. The construction works that don’t require home warranty insurance is driveways, paths, fences, air conditioning, hot water systems, security doors and grilles and landscaping.
A business may also offer additional warranties to the consumer for the works that they undertake.
There is confusion in the market about what guarantees and warranties are actually being offered in this industry. Often it is a warranty about the product’s quality, not a warranty about the works being undertaken, and there are instances where no QBCC application is lodged and no insurance organised for, or paid, to protect the consumer.
With foundation issues, consumers should seek to understand both the product guarantee and the works warranty and request copies of all documents, including the application to QBCC and the insurance coverage document.
For example, at Foundation Solutions we use Katana Screw Piles which are CodeMark certified to confirm to the National Construction Code requirements have been met. We lodge the required application with the Private Certifier for Building Approval and also take out the necessary QBCC insurance so the consumer is protected as required by law. We lodge the required Form 15 compliance certificate together with a Form 12 Engineer Inspection and a Form 43 for Termite Spray to Underpinning Areas. We provide our clients with copies of these for the future use and protection. We then provide a warranty for 8 years to our clients that exceeds the industry requirements. Note, we have never had an installation fail nor any claim against us.
The reactivity of the soils beneath a property will play a part in how our homes behave over the life of the structure. This in turn plays an important role in the extent of the damage and the method of underpinning best suited to support, arrest the damage and lift or stabilise a residential home building. Soils are identified by Site Classification in accordance with ‘Australian Standards AS 2870/2011, Residential Slabs & Footings’. These standards show when it is time to take action.
At Foundation Solutions: We only do works that are required, as not all cracks need remedy.
C. The PE Act (Professional Engineers Act):
Engineering services are governed by law, The PE Act. The main objectives of the act are “to protect the public by ensuring professional engineering services are provided by a registered professional engineer in a professional and competent way, to maintain public confidence in the standard of services provided by a registered professional engineers; and to uphold the standards of practice of a registered professional engineer.
The PE Act in Queensland states that a ‘Professional Engineering Service’ is defined as: “An engineering service that requires or is based on the application of engineering principles and data to a design or to a construction, production, operation, or maintenance activity relating to engineering” (see page 113 of the PE Act).
If you are engaging an engineer, ensure they are registered with the Board of Professional Engineers, who assess candidates as to their qualification and competency and issue a letter of assessment and fitness to practice. You can search to see if the person you are working with is a professional engineer at: https://portal.bpeq.qld.gov.au/BPEQPortal/RPEQ_Directory
At Foundation Solutions: We only use RPEQ registered Engineers that specialise in foundation movement and assessments for your protection! These reports are tailored for you and your home, are transparent and comprehensive, and designed to be able to be relied on to keep you and your property secure and safe.
SECTION 11
Consider the small print in a report or quote:
A qualified RPEQ Engineer adheres to a strict code of ethics and performance guidelines, ensuring their reports are reliable, comprehensive, and can be used by others, such as for designing rectification works.
It is important to be aware of the limited scope of reports, quotes, services, and guarantees or warranties. Consumers are encouraged to carefully review the small print to ensure that the information provided is reliable, comprehensive, and compliant with building codes. Be mindful that some providers will ask for additional costs for the consumer to obtain full disclosure reports.
SECTION 12
FURTHER INFORMATION, RESOURSES AND ARTICLES:
To be fully informed on the subject of foundation issues and the facts you need to gather to make an informed choice of provider and resolution, you may wish to also read:-
Disclaimer: The content on this blog/document is intended only to provide a general summary of information of interest – namely to get consumers thinking about what questions they ought to consider asking prior to engaging an entity to provide foundation advice/services.
It is not intended by the writer to be comprehensive nor does it constitute any sort of advice (building/legal or otherwise).
While Foundation Solutions endeavours to ensure that the content of this blog/document is and remains current, we do not guarantee its accuracy.
This is particularly the case whereby the building industry by its very nature is prone to changes in procedure and standards.
Further, this information is general in nature and does not take into account your personal circumstances.
No two structural foundation matters are the same and each matter needs to be reviewed before a proposal and your avenues available can be given to you for consideration.
You should seek professional advice before acting or relying on any of the content of this blog/document or engaging an entity for foundation services.
To be clear, your use of any information contained in this blog/document is not intended to create nor does it create a customer-client or fiduciary relation between Foundation Solutions and yourself.
Critical Questions Consumers should ask Resin Providers before engaging them for foundation repairs and rectification
In this guide, we want to inform and educate the consumer on 38 critical questions to ask a resin provider when dealing with cracks in walls, floors or other areas that may require foundation investigation in a residential property, why, and education on how to address this situation. This is intended to empower consumers with necessary due diligence questions to have all the facts at hand to make an informed decision.
We have written in detail on the subject of using resin or polyurethane injection to resolve foundation problems in a house. You can read more in that article “Why We Rejected Resin For Subsidence issues in Residential Foundations with Reactive Clays” to find out about the history, issues and purpose of resin and why we do not use it nor recommend it for foundation problems in a house.
SECTION 1:
The Need for Consumer Education On This Topic
Unfortunately, there are a lot of cowboys and misinformation in the industry cashing in to get consumer’s hard-earned money, but not providing quality reporting. We have made the decision as a leader in the industry to inform you, the consumer, about these issues.
In this guide, we want to inform and educate the consumer on what questions to ask a resin provider, so you are empowered with some great due diligence questions to have all the facts at hand to make an informed decision.
We recommend that you read the section below, “Section 3: What Does the Law Say” to get up to speed on why you would pose the below questions to a resin (or polyurethane) provider. For the purposes of this article, the words ‘resin’ and ‘polyurethane’ are interchangeable, as are ‘you’ and ‘your business’.
SECTION 2
Here are the 38 Critical Questions Consumers need to as a Resin provider before engaging them.
The Provider and The Assessment:
1. I understand that foundation issues are addressed by the National Construction Code. Will a RPEQ-registered Structural Engineer visit the site to assess and identify the cause of the foundation movement?
2. What is your RPEQ engineer number so I can check with the Board of Professional Engineers Queensland?
3. How are you formally qualified to assess the dwelling and how it is performing in accordance with the AS2870, the Australian Standard, and allowable movement tolerances?
4. I notice (if this is the case) that your business has a Builder’s Licence. Could you clarify what building work you’re doing in relation to my case that necessitates this licence? Are they connected?
5. Does your business have product, professional liability and workers compensation insurances, and if yes, can you provide me the details?
6. What liability do I have for you working on my property?
7. Will you identify and clearly report in writing on what the cause is for the soil changes?
8. Will you identify and clearly report in writing the reason for the foundation issues?
9. Will you provide me a site condition report so I can properly assess the problem?
10. Do you allow me to share all reports with others, or rely on them in any remedy action if needed?
11. Does your report say that to properly assess the cause or provide a detailed investigation, that this would require a separate report at additional cost, and what are those costs?
12. Does your report say that engineering investigations are at a further cost, and what are those extra costs?
13. Can you disclose to me the exclusions are in that report before I engage you?
14. How long have you been in this business and what was your trade or business experience before?
15. Is your role sales or inspections, or do you have direct field experience for foundation remedy and rectification that meets the National Construction Code, The PE Act, QBCC requirements and Consumer Law?
16. Am I in any way responsible or liable for any of the following: (a) giving directions on the problem; (b) checking levels; (c) checking the suitability for the works proposed; Tip: This is onerous on consumers. If this is the case, in our view, walk away.
The Product – Resin Injection:
17. Is resin a ground / soil treatment?
18. Will using resin injection permanently fix the foundation issues?
19. Has a RPEQ registered engineer assessed this as the best solution?
20. What happens if there is further changes in the soil?
21. What is the guarantee or warranty on the product?
22. How is it guaranteed/warranted (i) not to shrink, or (ii) or to correct the problems with the foundation?
23. Has the product ever failed to resolve foundation issues?
The Works and Workmanship:
24. What is the guarantee or warranty on the workmanship?
25. Will you cover any rectification works under the workmanship guarantee or warranty?
26. Is there a maintenance program required to monitor soil or foundation changes?
27. What is the cost and time period for that maintenance program?
28. What further cost do I need to factor if there are changes to the soil or foundations after the work is done?
29. Do you investigate the services under the property so no holes are drilled into them, or any resin interferes with these services, and can you guarantee that no resin will enter pipes (stormwater or sanitary) or spread where it is not intended?
30. What happens if we find it does – who covers the cost of rectification?
31. If the movement is too great when you start the works, and you need more product, will I have to pay for that? Tip: Often we hear that more product is required and then still does not provide any lift as the movement is too great. In our opinion, walk away if an RPEQ engineer has not inspected and reported on the extent of the movement and works required.
32. How many cases have you had where more product is required than quoted?
33. Will you be lodging a building application with a Private Certifier for the works?
34. Will you be taking out the required insurance policy with the QBCC for the works on my property?
35. Can you send me a copy of the QBCC application and insurance policy that covers the works?
36. In relation to my property and works, will you be submitting a Form 15 and Form 12 ? Tip: A form 15 is a compliance certification that what has been design to remedy the problem if installed or carried out complies with the building assessment provisions, and a Form 12 is the inspection certificate that certifies the works are compliant with the form 15 application.
37. How many cases have you had where you have had to return to a property because the resin has not produced the result the client desired?
38. Have you ever had a claim lodged against your works through QBCC or direct?
SECTION 3
What does the law say?
In essence, the stability and reliability of your footings and slab (foundation) of your house and the guarantees and warranties for those works is determined by:-
1. Consumer laws and protections;
2. Soil classification;
3. The design of the foundation (depth and initial design) to suit those conditions; and
4. What has changed since the original design, and what is needed now;
These factors are all governed by legislation to protect consumers, including:-
A. Consumer Laws, Protections and Confusion in the Market
As part of consumer and fair trading laws, the ACCC regulates customer guarantees. Consumers have basic rights, known as consumer guarantees, and businesses must provide an automatic guarantee to consumers with any product they sell.
In addition, certain works on residential buildings, like foundation works, fall under the National Building Code, and in Queensland, application is required to be lodged with the Queensland Building & Construction Commission (QBCC) for these works. The QBCC advise that most residential building work (this includes foundation repairs) in Queensland valued at more than $3,300 (including materials, labour and GST) must have insurance cover under the Queensland Home Warranty Insurance Scheme to protect consumers. This specifically includes works that affect the structural integrity of the building. The construction works that don’t require home warranty insurance is driveways, paths, fences, air conditioning, hot water systems, security doors and grilles and landscaping.
A business may also offer additional warranties to the consumer for the works that they undertake.
There is confusion in the market about what guarantees and warranties are actually being offered in this industry. Often it is a warranty about the product’s quality, not a warranty about the works being undertaken, and there are instances where no Building Approval application is lodged and no insurance organised for, or paid, to protect the consumer.
With foundation issues, consumers should seek to understand both the product guarantee and the works warranty and request copies of all documents, including the application to QBCC and the insurance coverage document.
For example, at Foundation Solutions we use Katana Screw Piles which are CodeMark certified to confirm the National Construction Code requirements have been met. We lodge the required application with the Private Certifier for Building Approval and also take out the necessary QBCC insurance so the consumer is protected as required by law. We lodge the required Form 15 compliance certificate together with a Form 12 Engineer Inspection and Form 43 for Termite Underpinning Spray. We provide our clients with copies of these for their future use and protection. We then provide a warranty for 8 years to our clients that exceeds the industry requirements. Note, we have never had an installation fail nor any claim against us.
The reactivity of the soils beneath a property will play a part in how our homes behave over the life of the structure. This in turn plays an important role in the extent of the damage and the method of underpinning best suited to support, arrest the damage and lift or stabilise a residential home building. Soils are identified by Site Classification in accordance with ‘Australian Standards AS 2870/2011, Residential Slabs & Footings’. These standards show when it is time to take action.
At Foundation Solutions: We only do works that are required, as not all cracks need remedy.
C. The PE Act (Professional Engineers Act):
Engineering services are governed by law, The PE Act. The main objectives of the act are “to protect the public by ensuring professional engineering services are provided by a registered professional engineer in a professional and competent way, to maintain public confidence in the standard of services provided by a registered professional engineers; and to uphold the standards of practice of a registered professional engineer.
The PE Act in Queensland states that a ‘Professional Engineering Service’ is defined as: “An engineering service that requires or is based on the application of engineering principles and data to a design or to a construction, production, operation, or maintenance activity relating to engineering” (see page 113 of the PE Act).
If you are engaging an engineer, ensure they are registered with the Board of Professional Engineers (if registered, they will be a RPEQ Engineer), who assess candidates as to their qualification and competency and issue a letter of assessment and fitness to practice. You can search to see if the person you are working with is a professional engineer at: https://portal.bpeq.qld.gov.au/BPEQPortal/RPEQ_Directory
At Foundation Solutions: We only use RPEQ registered Engineers that specialise in foundation movement and assessments for your protection! These reports are tailored for you and your home, are transparent and comprehensive, and designed to be able to be relied on to keep you and your property secure and safe.
SECTION 4
Consider the small print in a report or quote
A qualified RPEQ Engineer adheres to a strict code of ethics and performance guidelines, ensuring their reports are reliable, comprehensive, and can be used by others, such as for designing rectification works.
It is important to be aware of the limited scope of reports, quotes, services, and guarantees or warranties. Consumers are encouraged to carefully review the small print to ensure that the information provided is reliable, comprehensive, and compliant with building codes. Be mindful that some providers will ask for additional costs for the consumer to obtain full disclosure reports.
SECTION 5
Obtain Another Opinion – Ask Us
There are a lot of questions to ask – we know. It can be a difficult and distressing process to navigate and understand. Especially when it involves one of most people’s biggest investment in life. Further, the small print and exclusions that can make the consumer liable or have shortfalls that do not protect them can be hard to detect.
Of course, we believe the best solution is to come to Foundation Solutions first. We are committed to providing solid education based on what the law states, what is needed to provide a correct and reliable solution and to back up our works with industry leading guarantees that do protect the consumer. The questions below above aim to give the consumer enough information to assess whether they can rely on the proposed solution.
We encourage consumer to consider Foundation Solutions for your project, particularly if the suggested approach involves using resin or concrete bored pier providers. We believe we have a superior product and solution and have a comprehensive understanding of where these other methods might fall short in delivering the desired results or guarantees.
If a consumer would like us to review the information they have received, we offer this as a complimentary service. We will highlight any areas of concern based on our experience and perspective. This offer is available to consumers who have not yet engaged another party for repair or rectification work and includes:
FREE REVIEW SERVICE: Engineer Reports and Quotes Resin Repair Reports and Quotes Concrete Bored Pier Reports and Quotes Underpinning Quotes
Please note that this is a complimentary service and does not constitute a contract between Foundation Solutions and the user.
SECTION 6
Further information, resources and articles
To be fully informed on the subject of foundation issues and the facts you need to gather to make an informed choice of provider and resolution, you may wish to also read:-
Disclaimer: The content on this blog/document is intended only to provide a general summary of information of interest – namely to get consumers thinking about what questions they ought to consider asking prior to engaging an entity to provide foundation advice/services.
It is not intended by the writer to be comprehensive nor does it constitute any sort of advice (building/legal or otherwise).
While Foundation Solutions endeavours to ensure that the content of this blog/document is and remains current, we do not guarantee its accuracy.
This is particularly the case whereby the building industry by its very nature is prone to changes in procedure and standards.
Further, this information is general in nature and does not take into account your personal circumstances.
No two structural foundation matters are the same and each matter needs to be reviewed before a proposal and your avenues available can be given to you for consideration.
You should seek professional advice before acting or relying on any of the content of this blog/document or engaging an entity for foundation services.
To be clear, your use of any information contained in this blog/document is not intended to create nor does it create a customer-client or fiduciary relation between Foundation Solutions and yourself.
Critical Questions Consumers should ask Engineers before engaging them.
In this guide, we want to inform and educate the consumer on 7 critical questions to ask an engineer when dealing with cracks in walls, floors or other areas that may require foundation investigation in a residential property, why, and education on how to address this situation. This is intended to empower consumers with necessary due diligence questions to have all the facts at hand to make an informed decision.
In this article you will find:
Section 1: The need for consumer education on this topic;
Section 2: The critical questions to ask an Engineer before you engage them;
Section 3: Checklist to ask what will be included in the report;
Section 4: Consider the small print in a report or quote;
Section 5: Obtain another opinion – ask us;
Section 6: What Does the Law say;
Section 7: Further information resources and articles.
SECTION 1
The Need For Consumer Education On This Topic:
Unfortunately, there are a lot of cowboys and misinformation in the industry cashing in to get consumer’s hard-earned money, but not providing quality reporting. We have made the decision as a leader in the industry to inform you, the consumer, about these issues.
An engineer wanting to undertake professional engineering services in Queensland is legally required to register as an RPEQ. Not all the people who call themselves an engineer, a forensic engineer, an underpinning engineer or a foundation expert and offering site inspections are registered. The below critical questions will help you to determine who you are working with.
It is always a good idea to take a moment to check out anyone offering advice or working on your property that they are registered to do so. For foundation investigations, we recommend you only use RPEQ (Registered Professional Engineers Queensland) Structural Engineer as this distinguishes between professional engineers and ‘pretend-gineers”
SECTION 2
Here are the 7 Critical Questions Consumers need to ask an Engineer before you engage them:-
1. Are you an RPEQ registered engineer? Tip: Engineering services are governed by law, The PE Act, to ensure engineering services are provided by a registered professional engineer (RPEQ) to maintain public confidence in the standard of services provided. Read more below in section 6.
2. What is your registration number? Tip: It should be a five digit number you can check at: https://portal.bpeq.qld.gov.au/BPEQPortal/RPEQ_Directory
3. Will I get an RPEQ Engineer doing the actual site inspection, or do you send someone else, like a non-RPEQ engineer, manager, sales person, technician or consultant? Tip: Ensure the person responsible for the report or job visits the site themselves and sees the problem firsthand. After all, you’re paying for the expertise of an RPEQ Engineer, not just a ‘pretend-gineer’, technician or salesperson.
4. If the person visiting is not a RPEQ Engineer, do you have an RPEQ Engineer sign off on your report which is different to person doing the inspecting/site visit? Tip: If a RPEQ Engineer is signing off on a report, and is relying on someone else to handle the site inspection, you may risk paying for a report that lacks the firsthand insight and expertise of the RPEQ Engineer.
5. Is your report for ‘my own use’ or can I share it with other engineers and/or contractors for review or rectification works? Tip: Proceed very carefully if any report is marked as “for your own use” and not intended for reliance or distribution, as they may lack the necessary validity and accountability required in your situation.
6. Do you take floor slab levels? Tip: Floor Slab levels are a critical element to assessing home foundation performance, the extent of any damage and also the remedy required. An Engineer uses Table 4.1 of the Australian Standards 2870-2011 to determine whether a residential property has or has not exceeded the expected performance of the slab, and the best course for action required.
7. If floor slab levels are taken, will the report include floor slab levels with contours and curvatures of the slab and report on differential of the slab, or will it be either (i) an extract only or for my ‘own use’, or (ii) an overlay onto a floor plan without the full details; or (iii) will I have to pay additional fees for the full levels report? Tip: Find out this information upfront as it gives you an indication of your real costs or the level of expertise being delivered. Be aware that full details of floor slab levels, contours, and curvatures in relation to the property are essential to identify differentiation in the slab. Differentiation refers to the uneven movement or settlement of different parts of the slab, eg sink (subsidence) or raise (heave), which occurs when the soil beneath shifts or settles unevenly, causing parts of the slab to sink or rise at different rates. Failure to address this can lead to significant structural issues.
A RPEQ structural engineer is cognisant of the Building codes and tables required to extensively and properly assess signs of differentiation taking into consideration the construction of the residence and and also assess contributing factors such as soil conditions, trees, drainage, landscaping, effects of weather patterns, slope failure and more.
SECTION 3
Ensure Your Report Contains These Items:-
When you use a RPEQ Engineer, your report will typically include the below. Ask the Engineer what their report will include, and check against this list:
1. Introduction and scope;
2. Detailed inspection findings – exterior and interior and underneath if applicable;
3. Differentiation details: Full details of slab levels, contours and curvatures in relation to the property that show the differentiation in the slab. “Differentiation” refers to the uneven movement or settlement of different parts of the slab, leading to differential settlement. This occurs when the soil beneath the slab shifts or settles unevenly, causing parts of the slab to sink or rise at different rates.
4. Findings of damage categories as per AS2870 Appendix C of the Standards;
5. Causes of damages;
6. Notes of concern – whether it is an ongoing problem or not;
7. Recommendations;
8. Who to trust if a next step is required and where to get a locked price quote to secure your home with reliable industry leading guarantees if needed;
Tip: We recognise that some engineers have their own referral partners, that may be a close knit circle of friends, long standing associates or those that give them referral fees, rather than based on merit or what is best for you. This practice can limit your options and may not always result in the best outcome for your needs. It is important to seek out a range of quotes and opinions, like from Foundation Solutions, to ensure you are getting the most appropriate and fair service. Above all, the client’s needs should be the top priority.
9. A statement that the report can be relied upon by other engineers, external contractors and for underpinning design where required.
SECTION 4
Consider the small print in a report or quote:
A qualified RPEQ Engineer adheres to a strict code of ethics and performance guidelines, ensuring their reports are reliable, comprehensive, and can be used by others, such as for designing rectification works.
It is important to be aware of the limited scope of reports, quotes, services, and guarantees or warranties. Consumers are encouraged to carefully review the small print to ensure that the information provided is reliable, comprehensive, and compliant with building codes. Be mindful that some providers will ask for additional costs for the consumer to obtain full disclosure reports.
SECTION 5
Obtain Another Opinion – Ask Us
There are a lot of questions to ask – we know. It can be a difficult and distressing process to navigate and understand. Especially when it involves one of most people’s biggest investment in life. Further, the small print and exclusions that can make the consumer liable or have shortfalls that do not protect them can be hard to detect.
Of course, we believe the best solution is to come to Foundation Solutions first. We are committed to providing solid education based on what the law states, what is needed to provide a correct and reliable solution and to back up our works with industry leading guarantees that do protect the consumer. The questions above aim to give the consumer enough information to assess whether they can rely on the proposed solution.
We encourage consumer to consider Foundation Solutions for your project, particularly if the suggested approach involves using resin or concrete bored pier providers. We believe we have a superior product and solution and have a comprehensive understanding of where these other methods might fall short in delivering the desired results or guarantees.
If a consumer would like us to review the information they have received, we offer this as a complimentary service. We will highlight any areas of concern based on our experience and perspective. This offer is available to consumers who have not yet engaged another party for repair or rectification work and includes:
FREE REVIEW SERVICE: Engineer Reports and Quotes Resin Repair Reports and Quotes Concrete Bored Pier Reports and Quotes Underpinning Quotes
Please note that this is a complimentary service and does not constitute a contract between Foundation Solutions and the user.
SECTION 6
WHAT DOES THE LAW SAY?
In essence, the stability and reliability of your footings and slab (foundation) of your house is determined by:-
1. Soil classification;
2. The design of the foundation (depth and initial design) to suit those conditions; and
3. What has changed since the original design, and what is needed now.
These factors are all governed by legislation to protect consumers, including:-
A. Australian Standards:
The reactivity of the soils beneath a property will play a part in how our homes behave over the life of the structure. This in turn plays an important role in the extent of the damage and the method of underpinning best suited to support, arrest the damage and lift or stabilise a residential home building. Soils are identified by Site Classification in accordance with ‘Australian Standards AS 2870/2011, Residential Slabs & Footings’. These standards show when it is time to take action.
At Foundation Solutions: We only do works that are required, as not all cracks need remedy.
B. National Construction Code (NCC):
When foundations and slabs are designed for a residential building, the soil (or site) classification is determined and categorised. However, sites can suffer damage. This can be caused by the original design and detailing in the Standards were not complied with, misinterpreted or ignored, or site maintenance issues (aggressive soil types, drainage, trees, slope failure etc). When foundation or slab issues are presenting themselves (cracks in floors or walls, settlement, heave or subsidence), it is necessary to reassess the site classification so that the remedy fits the current conditions. A suitably qualified Engineer is required to make this assessment, and the National Construction Code sets out standards and requirements for the assessment of soil classifications and corresponding depth and design of footing, slab and load requirements for the current conditions.
Further, the National Construction Code (NCC) specify that foundations and slabs for residential properties, being structural elements of a building, require that the assessment, design and certification of the design, specific to each site and structure, is carried out by a RPEQ Structural Engineer to assess, design and certify specific to each site / structure. Consequently, if remedial works involve the foundation and slab, this also falls under the code.
At Foundation Solutions: This is where we navigate this for you!
C. The PE Act (Professional Engineers Act):
Engineering services are governed by law, The PE Act. The main objectives of the Act are “to protect the public by ensuring professional engineering services are provided by a registered professional engineer in a professional and competent way, to maintain public confidence in the standard of services provided by a registered professional engineers; and to uphold the standards of practice of a registered professional engineer.
The PE Act in Queensland states that a ‘Professional Engineering Service’ is defined as: “An engineering service that requires or is based on the application of engineering principles and data to a design or to a construction, production, operation, or maintenance activity relating to engineering” (see page 113 of the PE Act).
If you are engaging an engineer, ensure they are registered with the Board of Professional Engineers (if registered, they will be a RPEQ Engineer), who assess candidates as to their qualification and competency and issue a letter of assessment and fitness to practice. You can search to see if the person you are working with is a professional engineer at:
At Foundation Solutions: We only use RPEQ registered Engineers that specialise in foundation movement and assessments for your protection! These reports are tailored for you and your home, are transparent and comprehensive, and designed to be able to be relied on to keep you and your property secure and safe.
SECTION 7
FURTHER INFORMATION RESOURSES AND ARTICLES:
To be fully informed on the subject of foundation issues and the facts you need to gather to make an informed choice of provider and resolution, you may wish to also read:-
FURTHER INFORMATION, RESOURSES AND ARTICLES:
To be fully informed on the subject of foundation issues and the facts you need to gather to make an informed choice of provider and resolution, you may wish to also read:-
Disclaimer: The content on this blog/document is intended only to provide a general summary of information of interest – namely to get consumers thinking about what questions they ought to consider asking prior to engaging an entity to provide foundation advice/services.
It is not intended by the writer to be comprehensive nor does it constitute any sort of advice (building/legal or otherwise).
While Foundation Solutions endeavours to ensure that the content of this blog/document is and remains current, we do not guarantee its accuracy.
This is particularly the case whereby the building industry by its very nature is prone to changes in procedure and standards.
Further, this information is general in nature and does not take into account your personal circumstances.
No two structural foundation matters are the same and each matter needs to be reviewed before a proposal and your avenues available can be given to you for consideration.
You should seek professional advice before acting or relying on any of the content of this blog/document or engaging an entity for foundation services.
To be clear, your use of any information contained in this blog/document is not intended to create nor does it create a customer-client or fiduciary relation between Foundation Solutions and yourself.
Critical Questions Consumers should ask before entering into a Contract
We have written in detail on the subject of the new Seller’s Disclosure Regime in Queensland that will provide a prospective buyer a “Seller’s Disclosure” before they enter into a contract, and how it is essential to recognise the limitations with these obligations. Particularly the limitations on NO requirement for the Seller to make any disclosure on the structural soundness of a property nor any previous attempts at remediation, including not limited to any previous structural repairs and or any Building Approvals.
Unfortunately, it is not unreasonable for a Buyer to assume that a disclosure process and statement by the Seller and Building and Pest Inspection covers all aspects and risk to them when purchasing a property. But this is simply NOT the case. We have made the decision as a leader in the industry to inform you, the consumer, about these issues.
In this guide, we set out a number of questions we consider beneficial to ask a seller, to assist a consumer to make an informed decision.
People may miss these crucial steps in assessing the property’s value and safety concerning structural soundness, because they are unaware of three things:-
The limitations of the Seller’s Disclosure Statement;
The limitations and small print in Building and Pest Reports, that the report is not a structural damage / soundness report;
If they encounter future issues with the property they purchased—such as those often seen with resin or polyurethane injection foundation repairs—they will have no recourse against the seller and no coverage from home insurance. Any costs for remediation will be their responsibility.
The above is not an exhaustive list, however in our experience, by a consumer gaining knowledge in the above areas, they are generally in a better decision to make an informed decision.
Here are the Critical Questions Consumers need to ask a Seller before you enter into a Contract:-
By asking these suggested 5 questions, in our experience and view, buyers can gain insights into the property’s history and identify any red flags that may warrant further investigation in assessing the structural integrity of a property.
1. Has the property ever experienced any foundation problems or undergone repairs related to its foundation, including any resin or polyurethane injection work? If yes, can you please provide copies of the works contract, warranties, and/or maintenance recommendations? Tip: This will disclose to you any works on the property, and if yes, ensure a correct handover of any information, warranties or maintenance programs recommended.
2. Have there been any reports or assessments conducted on the property’s foundations or building inspection reports undertaken? If so, could you provide copies of those reports or quotes? Tip: Not all cracks or movement require works, as the key to correctly assessing a property is whether the movement is historic and/or continued to be active with no action. A building inspection report may visually identify cracks, however only an expert RPEQ structural engineer specialising in foundations that visits the site can correctly assess. This is done by taking slab levels which assist in indicating the deflection of the slab and how much it has moved differentially. A RPEQ registered engineer will identify the cause and effects of movement, whether the movement is active, the correct remedy and scope of works. Then, if works are required, you have the correct facts to accurately assess the property and its safety and value. If the movement is old or not active and no works are required, you can then have peace of mind.
3. Have there been any QBCC claims, insurance claims or disputes related to the property’s foundations in the past? Tip: This will give you further information on the history of the property and any prior problems, not only at the build stage, but afterwards.
4. Has a plumber previously been engaged to repair broken pipes or drainage? Tip: How is the drainage around the property? Excessive moisture around the dwelling and not having the correct falls can weaken the foundation over time, leading to structural issues that may require underpinning to reinforce the foundation’s stability.
5. How old is the property, do you have any historical documents about the dwelling? Tip: Understanding the historical movements of a dwelling regarding its original build/construction plans, plumbing plans, engineering reports, extensions to the property plans, etc are valuable to understanding the dwelling and its history or evolution. We often find that this information is not readily available but is worth asking. In an ideal world, these important documents would stay with the home for the life of the home for the next person that comes along, therefore assisting with maintaining and looking after the home’s performance into the future. Should the documents not be available, this may result in the engineer drawing a floor plan or the permitter diagram of the property.
Additional Due Diligence:
The real estate agent will have standard clauses to include a building and pest inspection, but they generally will not have one that covers structural or foundational issues. However, where you are purchasing a property that is built on a slab on the ground, we recommend before you enter into any contract, you ask your lawyer or conveyancer for a suitable clause for you to give to the real estate agent that also includes a satisfactory RPEQ Structural Engineer structural inspection on the foundations with levels.
FURTHER INFORMATION, RESOURSES AND ARTICLES:
To be fully informed on the subject of foundation issues and the facts you need to gather to make an informed choice of provider and resolution, you may wish to also read:-
Disclaimer: The content on this blog/document is intended only to provide a general summary of information of interest – namely to get consumers thinking about what questions they ought to consider asking prior to engaging an entity to provide foundation advice/services.
It is not intended by the writer to be comprehensive nor does it constitute any sort of advice (building/legal or otherwise).
While Foundation Solutions endeavours to ensure that the content of this blog/document is and remains current, we do not guarantee its accuracy.
This is particularly the case whereby the building industry by its very nature is prone to changes in procedure and standards.
Further, this information is general in nature and does not take into account your personal circumstances.
No two structural foundation matters are the same and each matter needs to be reviewed before a proposal and your avenues available can be given to you for consideration.
You should seek professional advice before acting or relying on any of the content of this blog/document or engaging an entity for foundation services.
To be clear, your use of any information contained in this blog/document is not intended to create nor does it create a customer-client or fiduciary relation between Foundation Solutions and yourself.
The landscape of property laws in Queensland is ever evolving, with recent changes bringing forth a significant shift in seller disclosure obligations. Recently the Queensland Government passed the Property Law Bill 2023, that introduces a raft of changes to property law including the much awaited ‘Seller’s Disclosure Regime’.
This means a seller in Queensland will be required to provide a ‘Seller’s Disclosure Statement’ and prescribed certificates in relation to the property they are selling to a prospective buyer before a contract of sale is signed by the prospective buyer. The buyer might be able to terminate a contract of sale any time before settlement if these documents are not provided correctly, or there is a mistake or omission that relates to a material matter, which the buyer was not aware of and had they been aware, they would not have entered into the contract.
It has been a long time coming, particularly since this requirement already exists in other states. The introduction of this new legislation into Queensland aims to enhance transparency in property transactions, empowering buyers with crucial information. While this marks a positive step towards fostering transparency in real estate transactions, it’s essential to recognise the limitations within these obligations – and for the purpose of this article, particularly the limitations around NO requirement for the Seller to make any disclosure on the structural soundness of a property nor any previous attempts at remediation.
It is not unreasonable for a Buyer to assume that a disclosure process and statement by the Seller and a Building and Pest Inspection covers all aspects and risks to them when purchasing a property. But this is simply NOT the case.
It is important for Buyers to understand the limitations of the disclosure process, and also the limitations of the Building and Pest Inspection and view these as a starting point rather than a comprehensive account of a property’s condition and take additional due diligence steps in relation to ‘structural soundness’ to mitigate their risks in their property transactions.
In this article, we offer our industry experience and commentary in relation to:-
The devastating impact on Buyers when structural soundness issues are not disclosed;
It’s ‘Buyer Beware’: Structural Soundness is NOT included in the Seller’s Disclosure Statement;
No Recourse Nor Insurance Coverage If Structural Issues Found After Purchase;
Buyer’s Problem 1: Hidden rectification works (particularly resin/polyurethane grout injection that may cause problems post-purchase) won’t be disclosed without Buyer’s additional due diligence;
Buyer Problem 2: Understand the Limitations of Building and Pest Inspection, what the report small print says, and what the QBCC recommend;
Savvy Buyers Solution 1: The Critical 5 Due Diligence Questions to Ask Before Entering Into a Contract;
Savvy Buyers Solution 2: Include a Clause In Your Contract to Undertake a RPEQ Structural Engineer Report on Foundation Performance (it is inexpensive);
Why We Use and Recommend only RPEQ Structural Engineers – questions to ask before engaging;
The Problem with Resin / Polyurethan Grout Injection with Structural Foundation Remediation:
We are here to help.
1
The devastating impact on Buyers when structural soundness issues are not disclosed
When structural issues or failed structural rectification works are discovered after a purchase and there has been no disclosure prior, this can be devastating financially and emotionally to a Buyer. The two most unexpected and expensive additional costs that a buyer can experience post-purchase, where they discover an issue that was not disclosed about a property, are termite damage remedy and structural soundness remedy.
These are material matters, which if the buyer was not aware of and had they been aware, they may not have entered into the contract, negotiated a reduction in price for the repair value, or asked the seller to repair prior to settlement. In this article, we are focusing on structural soundness.
We have received an incredible number of stories where buyers were not informed about the use of resin or polyurethane grout injection to remedy a foundation structural problem where these works failed completely or did not permanently fix the problem and has returned. The distress and cost of rectification has often placed a burden on the buyer that has negatively impacted them both emotionally and financially, in our opinion, has been cruel to watch.
“I came across a lady, and she just recently purchased a property. It wasn’t disclosed to her that the property had some serious structural defects, and that it had resin injection underpinning done to it. Subsequent to that, they called us out, as the resin has not worked. The devastating thing for her was she comes from Victoria, where she said she believed there’s full disclosure around these issues, but it wasn’t the case for them in Queensland where a seller did not have to disclose issues or these types of works. We got a structural engineer out to have a look at it, and it needs structural underpinning at a cost of $80,000 which is a significant cost Had they known, they perhaps may have made a different decision, and it is now putting a severe financial bind as to what they do. And from what I know, in Queensland they don’t have any recourse about that. She was disturbed that the resin did not work and that they had no knowledge what had been done to their property prior to purchasing. Foundation matters can be a $6,000 cost or, in this case an $80,000 cost because the prior works did not work, and the problem has worsened. I hear these stories from consumers all the time, and I feel it’s important there is transparency around these issues, and to inform consumers when they are looking to purchase a property, what questions to ask.”
What is this?This is resin that was injected under a house to fix a subsidence issue. During a foundation inspection, we extracted some of the material out to examine the condition it was in. Needless to say, the resin didn’t work. Sure it initially raised the house back to the required height, but over time the house subsided again.
“It wasn’t disclosed to her that the property had some serious structural defects, and that it had resin injection underpinning done to it. Subsequent to that, they called us out, as the resin has not worked. The devastating thing for her was she comes from Victoria, where she said she believed there’s full disclosure around these issues, but it wasn’t the case for them in Queensland where a seller did not have to disclose issues or these types of works.”
2
It’s ‘Buyer Beware’: Structural Soundness is NOT included in the Seller’s Disclosure Statement
The draft disclosure document currently includes this critical ‘statement’ from the buyer to note the below: –
‘DRAFT Seller’s Disclosure Statement:
Warning: This statementdoes notinclude information about: (amongst other things) structural soundness of the building. You are encouraged to make your own enquiries about these matters prior to signing a contract. You may not be able to terminate the contract if these matters are discovered after you sign. No warranties are given about the structural soundnessof the buildings or improvements on the property. It is recommended that a buyer engage a licensed building inspector to inspect the building and provide a report.’
Lawyer Kayleigh Swift, Director of NB Property Law advises:
“The date the Act will commence is to be a date fixed by proclamation, meaning a date set by the Parliament in the future. Unfortunately, this date has not been set yet.”
“At this stage, unfortunately the Bill does not allow for structural disclosure. It allows for further disclosure of other information that a seller has to disclose, but it doesn’t bring it into line with those southern States. We are still behind the eight-ball there.”
“Disclosure from the seller is if they are aware of a problem Obviously, a seller has to be aware of it to disclose something, so if it is early stages and they themselves don’t know it, and two years down the track the buyer finds out about it, the buyer would have to prove the seller knew about it.
At the moment, it’s basically the case that it is buyer beware. The seller doesn’t have to disclose anything in regard to the structure of the building they are selling. Basically it’s minimal disclosure they have to give.”
“Unfortunately, with those Building and Pest Inspections that clients get done, even with them, we’ve had clients come back where things weren’t picked up by the inspection. A lot of the time Building and Pest Inspectors include quite strong indemnities in the reports so they’re not really liable for anything, so you can’t even really rely on those Building and Pest inspection reports too much any way.”
“At the moment, it’s basically the case that it is buyer beware. The seller doesn’t have to disclose anything in regard to the structure of the building they are selling. Basically it’s minimal disclosure they have to give.”
— KAYLEIGH SWIFT, LAWYER
3
No Recourse Nor Insurance Coverage If Structural Issues Found After Purchase
People may miss these crucial steps in assessing the property’s value and safety concerning structural soundness, because they are unaware of three things:-
1. the limitations of the Seller’s Disclosure Statement;
2. the limitations and small print in Building and Pest Reports, that the report is not a structural damage / soundness report;
3. If they encounter future issues with the property they purchased—such as those often seen with resin or polyurethane injection foundation repairs—they will have no recourse against the seller and no coverage from home insurance. Any costs for remediation will be their responsibility.
We explain this important information in detail below.
4
Buyers Problem 1: Hidden rectification works (particularly resin/polyurethane grout injection that may cause problems post-purchase) won’t be disclosed without Buyer’s additional due diligence
It is widely known in the industry that some property owners attempt to hide structural issues by using a resin or polyurethane injection process and then quickly put a property on the market before ongoing problems appear. We see this regularly when called to remedy a previously attempt to repair foundation structural issues using resin or polyurethane injection. A sellers disclosure requiring a property repair of this type would create a transparent process and inform a buyer. Unfortunately that is not the case, so the buyer needs to ask additional questions.
Honesty and transparency in the process would not leave the buyer without funds, or devastated, when it is discovered. It is not that this would crash a contract necessarily if known, but rather that a buyer could factor in the cost of the ongoing maintenance required and/or permanent rectification if they choose. There are genuine reasons some sellers may not want to undertake permanent rectification works, if a move quickly is required for work, family or health reasons for example. In these instances, it is better for sellers to get a quote for a permanent fix, and present these to the buyer for their choice, letting them know the price of the property has factored in these costs. This is a honest and transparent process (like the legislation intended) and there is no surprise or unfair burden extracted from the buyer.
Adam Tolhopy, a building and pest inspector from Resicert says:
“I have seen several examples where the resin filled work has resulted in slabs being raised above the intended level and then further work being required to correct this. Others where the levels were initially good but quickly (within a matter of months) appeared to settle back below level and required further works again often at the client’s expense.”
— ADAM TOLHOPY, BUILDING & PEST INSPECTOR
Lawyer Kayleigh Swift, told us:
“We have interstate buyers all the time, and a lot of them haven’t purchased in Queensland before but have purchased in the Southern States where there are vast differences with the laws and how they operate. We take these clients through the differences compared to when purchasing in NSW and Victoria, with the main one being that the sellers do have to give disclosure before entering into contracts (unless it is a body corporate, which is really minimal). Lawyers in Queensland can’t do conveyancing in other states unless they’re registered in those States”
“We’ve had it before, in an instance where there has been a retaining wall where you could see it was almost falling over. We drafted a special condition so that the contract was subject to a structural engineer going out to assess the extent of that damage and the cost, because that doesn’t necessarily fall under the Building and Pest Inspection condition. Without this clause, the seller then could have said no, ‘we’re not allowing a structural engineer onto the property’ because they don’t have to allow those people onto the property. But because we had the condition drafted into the contract, they had to: (1) allow the engineer onto the property; and (2) yes, they could terminate the contract, reduce the purchase price, or have the seller fix the problem prior to settlement.”
“Unfortunately, at this stage, we have standard contracts we use in Queensland that are generally used. The REIQ one which is most common used around 80% of the time, and there is another one , ADL, which is basically the same terms. Currently those two Queensland contracts don’t allow for any recourse on the seller. It is a ‘buyer beware’ situation. You put the conditions in the contracts that suit you as a buyer. If structural soundness is not one of the conditions, and it isn’t something you’ve picked up under the contract prior to going unconditional, once the property settles, it’s your property and you can’t unfortunately seek any recourse against the seller for the structural issues.”
“Currently, those two Queensland contracts don’t allow for any recourse on the seller. It is a ‘buyer beware’ situation.”
— KAYLEIGH SWIFT, LAWYER
Kayleigh Swift concluded:
“With regard to resin or polyurethan works, this is not actually building and construction work, so won’t be disclosable under the code unless specific questions are asked by the buyers. If a property is affected in that way, a lot of the times a seller is not going to disclose that on good faith. A lot of sellers are greedy and all they want is extra money, so they know disclosing that is obviously going to jeopardise them getting that higher price, or potentially have that buyer walk away.
“It’s not fair, people are taken advantage of when selling properties. But for buyers, for a lay-person, they are not going to know what to look for and what to draft into a contract.”
“Unless you’ve got a honest, morally ethic seller, they don’t have to disclose that, and a lot of times they are not going to.”
If I was purchasing a property, I would be looking to have a structural engineer go through the property because buying a property is not a small investment. You’re spending a lot of money on this investment and a structural inspection is peanuts in the grand scheme of things. If things are picked up, we have the right then to terminate the contract, or negotiate on price or the seller has to repair the issues prior to settlement”.
“With regard to resin or polyurethan works, this is not actually building and construction work so won’t be disclosable under the code, unless specific questions are asked by the buyers.”
— KAYLEIGH SWIFT, LAWYER
5
Buyers Problem 2:
Understand the Limitations of Building and Pest Inspection, what the report small print says, and what the QBCC recommend
A lot of people find comfort in getting a Building and Pest Inspection Report on a property they are intending to purchase, and it does provide a lot of great information. However, there is a common misconception on what property buyers believe they are receiving with this report, and what it actually reports on. It is important to note though that the Queensland Building and Construction Commission (QBCC) advise on their ‘Before you buy and sell’ guide that:
‘QBCC: A pre-purchase building inspection is not a warranty against future defects”. “If you are worried about particular parts of the property (e.g. the roof), you should think about getting a more detailed report from the appropriate expert (e.g. plumber, engineer)’.
It is a common misconception of prospective buyers when including a clause about a Building and Pest Inspection that the ‘inspector’ will be looking at the ‘building’ and this would naturally include foundations and the tests required to identify structural issues from the foundations.
This is not the case and is something to be aware of. When you look closely at a building and pest report, you may find in the small print that they indemnify themselves, and correctly so (as they are not structural engineers) against any legal recourse with a statement similar to the below.
Building and Pest Inspection Report content: “The report is not a structural damage report.” “Cracking of Building Elements: Regardless of the type of crack(s) the inspector carrying out a visual inspection is unable to determine the expected consequences of the cracks. As a crack on the day can be 1mm wide but may have the potential to develop over time into structural problems for the home owner resulting in major expensive rectification work. Information required to determine the consequences of a crack:
Nature of the foundation material on which the building in resting
a) The design of the footings
b) The site landscape and topography
c) The history of the cracks
All these factors fall outside the scope of this inspection. However the information obtained from the items above are valuable in determining the expected consequences of the cracking and any remedial work.
“The report is not a structural damage report.”
— STANDARD BUILDING REPORT INCLUSION / SMALL PRINT
Building and Pest Inspectors are aware of, quote and include, the Australian Standards used for residential slabs and footings and the classification of damage due to foundation movements with reference to walls and concrete floors (see below). They will generally note cracks they can see in the ‘damage category’ and make note to observe cracks less than this, and recommend you engage an expert. You may see comments extracted from the Standards similar to what is shown below.
This may give prospective buyers the impression that they have covered off in this area, however that is not the case. Whilst a building inspection report may identify visual signs, as indicated above, they are not experts.
“It is therefore very important to realise that a building and pest inspection/report may not disclose structural issues, and for particular parts of a property a more detailed report from an ‘expert’, like a structural engineer, should be undertaken as recommended by the QBCC.”
— QBCC
AS2870-2011 Table 4.1. This table specifies the maximum design differential footings deflection for design of footings and rafts. Together with the visual signs, whether they’re obvious of not, if they are outside of this table, which means it exceeds the expectations for the allowable deflection in the structure, then underpinning is recommended to stabilise the structure.
Lawyer Kayleigh Swift, told us:
“In terms of liability for Building and Pest Inspectors, they do all have their own terms and conditions and I believe they fob off liability. Their terms indemnify themselves, they are not saying they are a qualified trades person or whatever. They are literally just doing an inspection and if anything comes from that they don’t take on the liability.
It is very important that you’re abreast of who has actually been appointed to do the inspection. A lot of times the seller will do the Building and Pest Inspection and have a report there to stop the buyer doing their own, saying “ you don’t have to incur the cost, we’ve got this report here ready for you, so don’t worry about it”. I always say to my clients in that case, “the sellers engaged that person, there could be some bias towards the seller as opposed to the buyers, so I always recommend our clients get their own Building and Pest Inspection in that case. You don’t know what’s been missed in that report for the sellers benefit and that constantly happens as well.
“Whilst Building Inspectors should be trained to know about these issues, and they are not necessarily saying “this is the case”, but the Building and Pest Inspector should be referring the client onto someone else telling them “it looks like this may be the case” and then ask the expert, the structural engineer to go on site, so a buyer knows prior to the contract
“The Building and Pest Inspector should be referring the client onto someone else telling them “it looks like this may be the case” and then ask the expert, the structural engineer to go on site.”
— KAYLEIGH SWIFT, LAWYER
6
Savvy Buyers Solution 1:
The Critical 5 Due Diligence Questions to Ask Before Entering Into a Contract:
You should do this now, and also after the legislation becomes effective to navigate risks and gather relevant information about a property’s structural integrity where you are looking to buy a property that has a slab on the ground, to ensure that you have a comprehensive understanding of any potential issues. This is in addition to any standard disclosure statements the seller is required to give.
Before you enter into a contract, discuss this with your lawyer or conveyancer, and in our view it would be wise to ask in writing, and receive the answers given by the sellers through the agent in writing, to the below questions. The reason we recommend this process is done in writing is it has been known that where underpinning has been done (whether resin or permanently) that buyers have been given dodgy answers and fobbed off, as shown in this instance:
“I could see the back end of the house had obvious work on it. The mortar between the bricks was new and you could see where the ground had been disturbed. I asked the real estate agent if it had been underpinned or resin injected, as I wanted to know the history of the property. The agent told me “They had no knowledge of that”. I asked if they could check with the seller for me. When I followed up the day after on the issue and they stated again “They had no knowledge of that”, but when I asked if that was what the buyer had said, they said “no, they would check”. It was obvious the real estate agent was trying to dodge the question about structural issues, but also trying to mislead me on the answer they were giving. Then I rang again two days after to see if they had a seller’s answer, and they would not take my call. It shocked me but whilst I don’t actually know the truth and history about the property, it certainly appeared a sticky question for the agent and one they were trying to dodge around, and in the end, didn’t want to answer me truthfully.”
“It was obvious the real estate agent was trying to dodge the question about structural issues, but also trying to mislead me on the answer they were giving”
— SUE MAZUR
The Suggested 5 Pre-Contract Due Diligence Questions for Buyers to Ask:
By asking these suggested 5 questions, in our experience and view, buyers can gain insights into the property’s history and identify any red flags that may warrant further investigation in assessing the structural integrity of a property.
1. Has the property ever experienced any foundation problems or undergone repairs related to its foundation, including screw pile underpinning, concrete pier underpinning or any resin or polyurethane injection work? If yes, can you please provide copies of the works contract, warranties, and/or maintenance recommendations? Tip: This will disclose to you any works on the property, and if yes, ensure a correct handover of any information, warranties or maintenance programs recommended.
2. Have there been any reports or assessments conducted on the property’s foundations or building inspection reports undertaken? If so, could you provide copies of those reports or quotes? Tip: Not all cracks or movement require works, as the key to correctly assessing a property is whether the movement is active. A building inspection report may visually identify cracks, however only an expert RPEQ structural engineer that visits the site can correctly assess not only the effects of movement, the cause, whether the movement is active, the correct remedy and scope of works. Then, if works are required, you have the correct facts to accurately assess the property and its safety and value. If the movement is old or not active and no works are required, you can then have peace of mind.
3. Have there been any QBCC claims, insurance claims or disputes related to the property’s foundations in the past? Tip: This will give you further information on the history of the property and any prior problems, not only at the build stage, but afterwards.
4. Has a plumber previously been engaged to repair broken pipes or drainage? Tip: How is the drainage around the property? Excessive moisture around the dwelling and not having the correct falls can weaken the foundation over time, leading to structural issues that may require underpinning to reinforce the foundation’s stability.
5. How old is the property, what type of soil is it built on, and have any soil tests been conducted on the property? Tip: Older homes, especially those built on expansive clay soils or in areas prone to soil movement as these are more susceptible to foundation problems. Understanding your home’s age and the soil composition can provide insights into potential foundation issues and how to best maintain them.
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Savvy Buyers Solution 2:
Include a Clause In Your Contract to Undertake a RPEQ Structural Engineer Report (it is inexpensive).
The real estate agent will have standard clauses to include a building and pest inspection, but they generally will not have one that covers structural or foundational issues. However, where you are purchasing a property that is built on a slab on the ground, we recommend before you enter into any contract, you ask your lawyer or conveyancer for a suitable clause for you to give to the real estate agent that also includes a satisfactory REPQ Structural Engineer structural inspection on the foundations.
Kayleigh Swift recommends:
“With purchasers, I would recommend a condition subject to a Structural Engineers report in any case, and if that comes back adversely, allow them the option to terminate the contract and receive back any deposit they have paid, or they negotiate with the seller to fix it prior to settlement, or there is a reduction in the cost to allow for that and the Buyer can deal with it post-settlement”
— KAYLEIGH SWIFT, LAWYER
For homes that are built on slabs on the ground, we recommend that a RPEQ Structural Engineer specialising in foundations visit the site and conduct a site inspection, which should include floor levels following a specific criteria developed for this. The building of foundations and footings are structural issues according to the Building Code of Australia. This means assessing the problems, the rectification design for the problems identified, and certifying the works meet the code requires a structural engineer. This starts with identifying: (1) what is the root cause/s’; (2) how extensive is the problem; and (3) is the movement active.
The expense isn’t prohibitive and typically is similar in pricing to the cost of the building and pest inspection. However, it’s crucial, particularly when dealing with a slab constructed directly on the ground.
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Why We Use and Recommend only RPEQ Structural Engineers – questions to ask before engaging:
It is always a good idea to take a moment to check out anyone offering advice or working on your property that they are registered to do so. For foundation investigations, we recommend you only use RPEQ (Registered Professional Engineers Queensland) Structural Engineer as this distinguishes between professional engineers and ‘pretend-gineers” An engineer wanting to undertake professional engineering services in and for Queensland is legally required to register as an RPEQ. Not all people calling themselves engineers and offering site inspections are registered.
The four crucial questions to ask your engineer before the site visit is:
Are you an RPEQ registered engineer?
What is your registration number. It should be a five digit number you can check at: https://portal.bpeq.qld.gov.au/BPEQPortal/RPEQ_Directory.aspx?
Is your report for ‘my own use’ or can I share it with other engineers or contractors for rectification works. It is important to discount anyone giving you reports generated for your ‘own use’. This is an indication to you that they are not a practising RPEQ permitted to carry out and be responsible for professional engineering services in Queensland.
Do you specialise in foundations assessments and include levels with contours in your report findings?
When you use a RPEQ Engineer, your report will typically include:
Introduction and scope;
Detailed inspection findings – exterior and interior and underneath if applicable;
Findings of damage categories as per AS2870 Appendix C of the Standards;
Causes of damages;
Notes of concern – whether it is an ongoing problem or not;
Recommendations;
Who to trust if a next step is required and where to get a fixed price quote to secure your home with reliable industry leading guarantees if needed.
A statement that the report can be relied upon by external contractors and for underpinning design where required.
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The Problem with Resin / Polyurethan Grout Injection with Structural Foundation Remediation:
We don’t recommend that resin / urethane / grout be used for structural foundation repairs as we have had to rectify foundation remedy works that previously tried these methods. We felt dismayed, as did the clients, by the double handling, lost time and extra cost that these property owners incur because problems showed up later. Whilst it is a cheap option, you get what you pay for and you receive less.
This can initially appear to fix the problem, without addressing the underlying cause. In our humble opinion and extensive experience, it is not the permanent solution you need for peace of mind. It’s simple, if a foundation is compromised and it is determined by a qualified expert that it is a structural issue, it requires a structural solution which we provide. We don’t undertake work lightly. We respect your hard earned money. And we will be truthful with you and only do the works when active subsidence or movement is assessed by an independent third party, so you can be guaranteed of complete transparency.
We engage independent RPEQ registered structural engineers who assess, plan and certify all underpinning work we undertake. We respect their findings and advice and they are bound by a strict code of ethics.
All of our works fall under QBCC legislation, are fully insured by QBCC and we follow all building code specifications, standards and best practices. This provides you with peace of mind and industry-leading guarantees that exceed the standards. We are proud to be on the board of selected providers that QBCC will use when foundation problems arise and it falls under their insurance provisions.
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We Are Here to Help – Ask Us:
Queensland’s new property legislation brings significant changes to seller disclosure obligations, aiming to enhance transparency and consumer protection. However, buyers must remain vigilant and proactive in their due diligence process, particularly concerning structural soundness issues. By asking the right questions and seeking professional guidance, buyers can make informed decisions and mitigate potential risks in their property transactions.
Get in contact with us, to conduct a complimentary home checkup, need a second opinion on a foundation inspection or a Structural Engineers Report. We will organise everything for you and connect you with our Trusted Network.
Disclaimer: The content on this blog/document is intended only to provide a general summary of information of interest – namely to get consumers thinking about what questions they ought to consider asking prior to engaging an entity to provide foundation advice/services.
It is not intended by the writer to be comprehensive nor does it constitute any sort of advice (building/legal or otherwise).
While Foundation Solutions endeavours to ensure that the content of this blog/document is and remains current, we do not guarantee its accuracy.
This is particularly the case whereby the building industry by its very nature is prone to changes in procedure and standards.
Further, this information is general in nature and does not take into account your personal circumstances.
No two structural foundation matters are the same and each matter needs to be reviewed before a proposal and your avenues available can be given to you for consideration.
You should seek professional advice before acting or relying on any of the content of this blog/document or engaging an entity for foundation services.
To be clear, your use of any information contained in this blog/document is not intended to create nor does it create a customer-client or fiduciary relation between Foundation Solutions and yourself.
We only provide underpinning with screw piles – and there’s a very good reason for that. In fact there are many great reasons that show screw piles to be a superior solution to foundation problems. To keep things simple, we’ve summarised these into our Top 8 reasons why people should choose screw piles when it comes to repairing building foundations.
A perfect match: Katana + Foundation Solutions
Before we jump into the top 8 reasons, we should note that we don’t just use any old screw pier – there are quite a few types on the market. We exclusively use the Katana bladed screw pile. It has been extensively tested, certified and even Codemarked.
Not surprisingly, the Katana screw pile is being used more and more, not just for foundation repairs, but for new build homes and buildings and numerous other non-residential applications – like on the Great Barrier Reef, Boat Club jetty, retirement buildings, and much more.
The Katana bladed screw pile has proven itself a competent replacement for not only concrete piles but also a lot more effective than traditional screw piles that use a helix.
OK without further ado, here are the 8 Reasons to choose screw piles…
Screw piles are more cost-effective
Steel screw piles allow for a fixed-price foundation remedy. It eliminates hidden surprises on-site. It is a system that reduces or eliminates many fixed and variable costs, as well as removing uncertainties and blow-outs common with other methods.
Screw piles are stronger and more secure
Katana Screw Piles are certified to meet AS4100 and AS2159 and produce consistently solid results, with superior verticality, soil penetration and minimal pre-drilling. They provide a solid outcome. Every time.
Screw piles go in faster and their strength can be quantified
The screw pile method enables fast turnaround and faster delivery, rain, hail or shine. Testing and validation of load bearing capacity on site is done in minutes to ensure correct installation that meets engineering design requirements.
Screw piles result in minimal disruption
Screw pile underpinning involves a minimum amount of excavation or soil disturbance and minimal interruption to you. This means in most cases, you or your tenants can stay uninterrupted in the property. Simply – it’s neater!
Screw piles provide a permanent fix
Screw pile underpinning allows a cost effective reach to deeper depths securing the structure below soil layers that shrink and swell with seasonal influences. Other methods that do not secure at this level are only a band-aid solution.
Screw piles deliver a predictable outcome
The same solid outcome. Every time. Screw piles are able to maintain a stable performance level as inevitable changes occur in the soil structure, whether natural due to seasonal cycles, roots from trees or other man-made influences such as plumbing leaks. Screw piles are designed to perform consistently in all these conditions.
Screw piles are safer
Safer for people. Safer for the earth. The screw pile foundation system greatly simplifies the construction process, providing a safer work environment, whilst minimising the impact on the earth through disturbance and use of materials. No chemicals injected into the ground.
Screw piles are highly accurate and built to last
With the Katana screw pile method, precision accuracy in placement of piles is assured. And once in the ground in the exact spot they’re needed, the piles are made to last – built with quality Australian steel and built in Australia at a modern manufacturing facility.
More reasons to choose screw piles?
Certainly, we could list more! And depending on your building type and site conditions, there are often other advantages, such as ease of access and logistics of getting materials on site, minimal spoil from excavated soil, use in highly reactive soils and problem sites, and a whole lot more.
If you have any questions about these reasons, or specific questions about your site, reach out to us for a more in depth conversation as to whether screw piles are a good fit for you.